Terms of Use

You accept these Terms by ticking the acceptance box during signup or by using the Service. If you are accepting on behalf of an organisation, you warrant that you are authorised to bind that organisation.

• Service — our website, application, API, Playground, and related documentation.
• Account — the credentials you use to access the Service.
• Workspace — a tenant in which Accounts, API keys, Credits, and settings are grouped.
• Inputs — content you submit to the Service.
• Outputs — content generated by an AI model in response to your Inputs.
• Credits — internal usage units used to meter the Service, described in Section 7.
• Subscription — a recurring plan that grants Credits and features.
• Subprocessor — a third-party we use to deliver the Service, listed at /subprocessors.

You must be at least 18 years old and have legal capacity to enter into this contract. You must not be:

• a person listed on any UK, EU, UN, or US sanctions list;
• located in, or ordinarily resident in, a jurisdiction subject to comprehensive sanctions — including the Democratic People’s Republic of Korea, Iran, Syria, Cuba, and the Russian-occupied regions of Ukraine;
• otherwise prohibited from receiving the Service under applicable export control or sanctions laws.

You are responsible for keeping your credentials and API keys secret and for all activity under your Account. You must notify us immediately at security@infery.ai if you suspect unauthorised use. We may rotate or suspend credentials if we believe they are compromised.

The Service provides an OpenAI-compatible interface over multiple third-party AI providers. We route your requests to the provider you select. We use commercially reasonable efforts to keep the Service available but do not guarantee uninterrupted or error-free operation. Enterprise plans may be offered with a separate service-level agreement; no SLA applies to non-enterprise plans.

Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. Breach of the Acceptable Use Policy entitles us to suspend or terminate your Account immediately under Section 16.

If you are a consumer in the UK or EU, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — or the equivalent national law in your EU Member State — gives you 14 days from purchase to cancel and receive a refund.

• Unused Credit balance is refundable to the original payment method, minus the payment-processor fee (currently approximately 3% plus £0.20 per transaction by Stripe).
• Consumed Credits are non-refundable.
• Credits forfeited because they expired are non-refundable.
• Chargebacks will trigger Account suspension while the dispute is being resolved. Abusive or repeated chargebacks may result in permanent termination.

To the maximum extent permitted by law, we disclaim all warranties and conditions, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and security.

Subject to Section 12, our total aggregate liability to you in connection with these Terms and the Service is limited to the greater of (a) the fees you paid to us in the 6 months immediately preceding the event giving rise to the claim, or (b) £100.

We are not liable for any indirect, special, incidental, consequential, exemplary, or punitive loss or damage, or for loss of profit, revenue, business, data, goodwill, or opportunity, however arising.

You will indemnify, defend, and hold us and our affiliates harmless from and against all claims, losses, damages, liabilities, and costs (including reasonable legal fees) arising from:

• your Inputs or Outputs, including any claim that they infringe third-party rights or violate applicable law;
• your breach of these Terms or the Acceptable Use Policy;
• your use of the Service in violation of applicable law; and
• your negligence or wilful misconduct.

We do not provide a reciprocal indemnity for AI-output intellectual-property infringement.

• We may suspend or terminate your Account immediately for breach of the Acceptable Use Policy, non-payment, chargebacks, suspected fraud, export-control or sanctions issues, or a credible legal demand.
• Either party may terminate without cause on 30 days’ written notice.
• On termination for your breach, unused Credits are forfeited and no refund is due.
• On termination without cause, we refund unused Credit balance to the original payment method, minus payment-processor fees.
• Sections that by their nature should survive (IP, warranties, liability, indemnity, governing law) survive termination.

We may update these Terms. Material changes will be notified at least 30 days in advance by email and in-app banner. Continued use of the Service after the effective date means you accept the updated Terms. If you are a consumer and you do not accept, you may terminate and receive a refund of unused Credits under Section 9.

These Terms are governed by the law of England and Wales. Subject to mandatory consumer protection rules, the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in the UK or EU, you may also be entitled to bring proceedings in the courts of your country of residence under mandatory local consumer law.

To the extent permitted by law, both parties waive the right to participate in a class, consolidated, or representative action. This clause does not apply where it is unenforceable under local consumer law.

• If any provision is held unenforceable, the remainder continues in force.
• We may assign these Terms to a successor in a reorganisation, merger, or sale of assets. You may not assign without our written consent.
• Neither party is liable for delay or failure caused by events beyond its reasonable control.
• These Terms, together with the Privacy Policy, the Acceptable Use Policy, and the Subprocessors list, are the entire agreement between the parties and supersede prior agreements on the same subject matter.
• A failure to enforce a provision is not a waiver of it.
• Notices to us: legal@infery.ai and post to the address above. Notices to you: to the email on your Account.
• Save for the parties, no person has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

Legal notices: legal@infery.ai. Postal: Plotnikov IT Ltd, 18 Cornfield Crescent, Edinburgh, EH4 4UF, United Kingdom.